Overview
PJSC VimpelCom – Volgo Vyatsky Region, Russia
February 2007 – April 2009
In a pre-operational regional branch of one of Russia’s major telecommunications firms, I was tasked with building an IT infrastructure and operational support department entirely from scratch. Over two years, I transformed a non-existent IT environment into a fully functional regional engine of innovation, compliance, and service reliability.
🔍 Core Responsibilities
- Architected an integrated IT infrastructure using ITIL v3 and CMDB for full asset and change control.
- Conducted internal audits to assess delivery quality and SOX compliance.
- Mentored agile teams and introduced cross-departmental communication systems.
- Managed commercial and technical product requirements, pricing, and documentation.
- Developed KPIs and reporting structures for business case justifications.
🔧 Key Achievements
- Established a regional IT department with 50+ professionals, implementing ITIL v3 standards and building CMDB governance from the ground up.
- Led the design and launch of four core digital products (Voice, Web, Mobile, Staff Training) within 12 months.
- Executed SOX 404 testing on financial reporting processes, supervised annually by McKinsey consultants.
- Integrated Business Service Management (BSM) processes aligned with enterprise IT strategy and customer satisfaction metrics.
- Boosted mobile product penetration by 15%; customer satisfaction index rose from 4.2 to 4.95.
📈 Impact Metrics
- Regional mobile communications ranked Top 3 in revenue among new products.
- Designed and implemented functional requirements for mobile apps and web content updates.
- Achieved operational excellence through internal regulation, audit trails, and business case documentation.
🧩 Visual Frameworks & Illustrations
1. CMDB-Centric Architecture:
2. ITIL & Business Service Management Integration:
3. Performance and Quality Impact Map:
4. Data-to-Wisdom View – Insight Chain for Service Decisions:
🧭 Strategic Technologies & Methodologies
- ITIL v3, CMDB, SOX 404 Compliance, Agile Coaching
- Business Service Management, Cross-functional Stakeholder Alignment
- Data-driven Reporting, Performance and Impact Dashboards